Bill Payment Options
Two Rivers Municipal Utilities offers online payments. To pay online, visit to the City Web Site and select "Pay Utility Bill Online".
For 24/7 Phone Payments call 1-877-885-7968 and Payment Service Network's (PSN) automated system will walk you through your payment. For phone payments you must first speak to a live representative to get activated for the payment system.
There is a $1.50 convenience fee for using the online or phone services. You will need your utility bill available to reference your Account Number.
Pay in Person
Customers can make their utility payments at the Customer Service Department at City Hall located at 1717 E. Park Street during normal business hours. Payment is accepted by cash or check. If customers wish to make a payment outside of normal business hours, they may use the night deposit box located at the 18th Street exit of City Hall. For our customer's convenience, if a utility payment is made prior to the due date, the following drop-off sites can also be used:
Pay By Mail
Customers may pay their utility bill by mail (please do not send cash). Payments should be sent to: Attn: Customer Services Department, Two Rivers City Hall, PO Box 87, Two Rivers, WI 54241.
The friendly, knowledgeable meter readers of Two Rivers Water & Light read the residential and business meters once a month. Because of the large number of meters, we read the meters throughout the community at different times throughout the month. Generally, we prefer to read the meters at some time within a 28 - 32 day period.
We make every attempt to read every meter during each billing period. However, if the meter reader is unable to gain access to your meter(s), it will be estimated. An estimated bill, though usually fair, may not accurately reflect the proper consumption during the billing period. That is why it is important to keep a clear path to your meter(s). Please remember to tie your dog away from the meter(s) and to keep a path shoveled to your meter(s) during the winter months.
Two Rivers Water and Light bills in cycles daily throughout the month, meaning that due dates vary for each customer and are based on their accounts' last meter reading and/or estimate date. The bill highlights the current amount due and a date that the bill would be delinquent. A late payment charge of 1% per month will be added to utility bills not paid within 20 days of issuance.